Last updated: October 17, 2026
Every Bramble Ram ornament is cut, stamped, and finished by hand, and personalized just for you. Because each one is made to order, we can't accept returns for a change of mind. But if something isn't right because of a mistake on our end, or if your ornament arrives damaged, we'll make it right.
When we'll make it right
If your ornament has any of these problems, we'll remake it at no cost or give you a full refund, whichever you prefer:
- Our mistake: the name, initials, or date doesn't match what you entered, or we used the wrong shape, leather, or imprint.
- Defects: a flaw in the stamping or finishing.
- Damaged in shipping: it arrives broken, bent, or otherwise damaged.
You usually won't need to send the original ornament back. If we do need it, we'll cover the return shipping.
How to report a problem
Email us at matt@brambleram.com within 14 days of delivery or pickup. Please include your order number and a photo of the ornament so we can see what went wrong.
What isn't covered
- Change of mind: because each ornament is personalized, we can't accept returns or exchanges if you simply change your mind.
- Information entered incorrectly: we stamp exactly what you type at checkout, so please double-check spelling, names, and dates before placing your order.
- Natural leather character: we use vegetable-tanned leather, so small variations in color, grain, and markings are part of its beauty and aren't considered defects.
- Normal wear: leather softens and darkens over time with handling.
Cancellations and changes
Need to cancel or change your order? Email us as soon as possible. You can cancel for a full refund or make changes free of charge until we start making your ornament. Once we've begun cutting and stamping, your order is final.
Lost or damaged packages
Shipped orders travel by USPS Ground Advantage with tracking. If tracking shows your package was lost, or it arrives damaged, let us know and we'll make and ship a new ornament at no charge.
Christmas timing
We do our best to replace ornaments before Christmas, but we can't guarantee holiday arrival for replacements reported close to Christmas. Ordering early and checking your ornament as soon as it arrives gives us the most time to help.
Refunds
Approved refunds are issued to your original payment method. Once we process a refund, it usually takes 5 to 10 business days to appear, depending on your bank or card issuer.
Questions?
We're a small family business and happy to help. Email us anytime at matt@brambleram.com.